Amazon.es / SEUR - responsibility gap after failed code scan
A SEUR representative was supposed to scan a required code during handoff but reportedly could not because of internet problems and never completed the scan. SEUR phone support did not work and SEUR later denied responsibility. The case needs a responsibility-chain summary and parallel Amazon.es / SEUR complaint route research.
Research NeededhighResearch
Cogent Research
Source-grounded research tasks, findings, and uncertainty notes.
Research tasks
needs sourcesSpain / EU
Where should a Spanish consumer escalate a failed marketplace/carrier code-scan handoff when both parties deflect?
Amazon.es, SEUR, consumer authority, ADR if applicable.
Findings
No synthesized findings yet.