Amazon.es / SEUR - responsibility gap after failed code scan
A SEUR representative was supposed to scan a required code during handoff but reportedly could not because of internet problems and never completed the scan. SEUR phone support did not work and SEUR later denied responsibility. The case needs a responsibility-chain summary and parallel Amazon.es / SEUR complaint route research.
Research NeededhighTimeline
Timeline
Chronological event record with evidence and issue links.
SEUR representative did not scan required code
5/1/2026, 1:00:00 PMUser reports the representative had internet problems and did not complete the required code scan.
user-reportedhandoff failuredeliverycode scan